Hemang Upadhyay

Sr. Manager - Product Management (AI) LG Electronics, Inc.

Strategic Product leader with 15+ years delivering innovation and $240M+ in scalable solutions for top US E-commerce companies. Specialized in impactful product management and the integration of advanced automation and AI features including Sprinkler self-service chatbots, Coveo AI-powered search results, and AI-driven product recommendations for LG Electronics. Driven by results, I empower cross-functional teams to launch cutting-edge digital products for US markets, championing agile process improvement, deep user understanding, and high customer retention (20%+ gains). Skilled in translating complex strategies into actionable roadmaps and measurable business outcomes. Core Skills: Product Strategy • AI/ML-Driven Products • Generative AI Tools • Chatbots • Automation at Scale • Data-Driven Roadmaps • Agile Product Leadership • Customer Experience • Go-to-Market Strategy • Stakeholder Management • Product Analytics • UAT & Wireframing • KPIs/OKRs • User Stories • B2C/B2B transformation

Day 2, Tuesday, March 10

11:20 AM Presentation: Designing Trust-Ready AI Experiences: How Conversational Personalized, and Voice AI Shapes Modern Digital Commerce

AI-powered experiences are transforming digital commerce, but the real differentiator is no longer automation - it is trust. Based on new research examining AI-driven conversational systems, personalization engines, and voice assistants, this talk uncovers the ingredients that make consumers truly adopt and embrace AI. Survey results show that AI personalization improves conversion rates by 42% and significantly enhances perceived convenience. However, consumers express hesitation when AI becomes intrusive, emotionally flat, or opaque. Interviews reveal a strong desire for human-like empathy, controllability, and clear explanations for AI decisions. With voice AI usage rising sharply across age groups and regions, brands must now create experiences that are effortless, emotionally intelligent, and culturally adaptable. This session outlines practical frameworks for product leaders: how to embed emotional intelligence in AI interactions, how to balance automation with transparency, and how to design multimodal AI systems that increase engagement, trust, and long-term loyalty.

Check out the incredible speaker line-up to see who will be joining Hemang.

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